Text version: t-9a5a0399a811-en · Български текст

General Terms of the Subscription to the digital planner

Translation of the Bulgarian version; in case of discrepancy the Bulgarian version prevails. (Превод на българския текст; при разминаване предимство има българската версия.)

Version 1, in force from 1 October 2026.

Translation and the Bulgarian text. These General Terms are originally written in Bulgarian (Bulgarian text). This English text is a translation. If there is any difference or inconsistency between the English text and the Bulgarian text, the Bulgarian text prevails. The contract is concluded in Bulgarian (clause 8.4) and is governed by Bulgarian law (clause 22.3). References to Bulgarian statutes are kept as in the original; the English names of the statutes are descriptive translations.

In brief (this summary does not replace the terms below):

• You try it free for 7 days, with no card. If you do not choose a plan, we charge you nothing.
• You pay once for the event, not monthly. All prices are final, including VAT.
• Access lasts until 6 months after the date of the event. You can extend it by a further 6 months for €19. Nothing renews or is charged automatically.
• You have 14 days’ right of withdrawal. If you asked for the plan to start immediately, you pay only for the days on which you used it.
• If you do not pay, the data of the event is kept 7 days after the end of the trial or 1 month after the end of the paid period and is then deleted. Before that we write to you, and you can download everything with one button.

1. Who we are

1.1. The planner is provided by Luxevent Studio LTD (Луксевент Студио ЕООД) (“we”):

• UIC (ЕИК): 205889153, VAT No: BG205889153;
• registered office and address of management: 1 Radi Ivanov St, Ruse, Bulgaria;
• manager: Ayredin Ayriev;
• address for correspondence and complaints: 1 Radi Ivanov St, Ruse, Bulgaria;
• email: info@luxevent.bg, telephone: +359 883 493 842;
• entered in the Commercial Register and the Register of Non-Profit Legal Entities kept by the Registry Agency.

1.2. LXVNT and Luxevent are trademarks of the same company. Wherever the portal, the emails or the invitations say “LXVNT” or “Luxevent”, the party to the contract with you is the company in clause 1.1.

1.3. Supervisory authorities: for consumer protection – the Consumer Protection Commission (Комисия за защита на потребителите, КЗП) (https://kzp.bg); for personal data – the Commission for Personal Data Protection (Комисия за защита на личните данни, КЗЛД / CPDP) (https://cpdp.bg).

1.4. The planner is at lxvnt.bg. Its previous address, mywedding.luxevent.bg, redirects automatically to the new one, and all links already sent (invitations, websites, albums and guest QR codes) keep working. If we move the planner to another address in future, we will write to you at least 14 days before, the old links will continue to work (redirect), and your account, password, data and subscription are kept. A custom website address under “Premium” is a different matter and is governed by clause 5.4.

2. What these terms cover

2.1. These terms govern the paid subscription to the digital planner, the trial period and gift vouchers.

2.2. They apply together with:

• the General Terms of Use of the portal – the rules on the account, content and guests;
• the Privacy Policy, including its section on cookies.

In the event of a conflict on a matter concerning the subscription, the trial or vouchers, these terms prevail.

2.3. They do not apply to:

• services for the event (decoration, photo booth, organisation), which are governed by the accepted proposal;
• clients of an agency that uses the planner under its own brand (white label). For them the contract is with the agency and its terms apply.

2.4. The terms are for consumers only, that is, individuals who buy for personal needs. A separate contract applies to companies and agencies.

2.5. Only an adult (a person aged 18 or over) may buy a subscription.

3. Definitions

• Account: your sign-in to the planner (email and password).
• Event: one specific celebration (wedding, christening, birthday and so on) in the planner.
• Plan: the level of features – “Invitation” (“Покана”), “Full” (“Пълен”) or “Premium” (“Премиум”). Each plan is offered in two variants – for a wedding and for another occasion (christening, birthday, anniversary and so on), with a different price and different features (clauses 5.2 and 6.1).
• Custom address: a website address for the wedding bearing the couple’s names (for example couples-names.com or .bg), which is part of “Premium” for a wedding (clause 5.4).
• Design of your choice: the personal theme for the invitation and the website, which is part of “Premium” (clause 5.5).
• Subscription: the contract for the use of one plan for one event for a paid period.
• Access period: from payment until 6 months after the date of the event; with the “+6 months” add-on – a further 6 months.
• Trial: the 7-day free use under clause 7.
• Suspended event: an event after the end of the trial or of the paid period without a new payment (clause 16).
• Voucher: a code that activates a plan for a specified period without payment (clause 13).
• Guest: a person invited to the event through the planner.

4. Subject of the contract

4.1. With the subscription you receive the right to use the features of the chosen plan for one event during the paid period. The planner is a digital service – accessed through the browser or as an app on the phone (PWA).

4.2. The plan does not include services outside the planner (decoration, photo, photo booth, organisation of the day), except those expressly listed under “Premium” (clauses 5.3–5.5).

4.3. One subscription – one event. After you send the first invitation (by email or with a personal link):

• the type of the event and the names of the hosts are locked (corrections of up to 3 characters per name are allowed);
• the date can be moved by at most ±6 months from the date at the time of the first invitation.

A larger change requires a new event or our approval (write to us – we will consider it if it concerns the same event, for example a postponement). The rule protects the price for everybody: one paid subscription cannot serve many events of other people.

4.4. One account can hold up to 3 events at the same time. Each has its own subscription and its own time limits. Suspending or deleting one event does not affect the others.

5. Plans and what they include

5.1. The current content, limits and prices of the plans are on the “Choose a plan” screen in the planner and on the plans page of our website. The description that applies to you is the one you saw at the time of the order. We send it to you in the confirmation email (clause 8.5).

5.2. In brief (as at 10 October 2026):

Emails to guests are unlimited within the technical ceiling of 600 emails per day per event.

5.3. “Premium” includes everything in “Full” for the relevant occasion and, in addition:

• for a wedding: a custom website address bearing the couple’s names (clause 5.4) and a design of the invitation and website of your choice (clause 5.5);
• for another occasion: only a design of the invitation and website of your choice (clause 5.5), without a custom address.

“Premium” is not a “do it for me” service: entering the guest list, the texts, the programme and the rest of the content of the event remains yours. It also does not include consultation with an organiser.

5.4. Custom website address (only “Premium” for a wedding).

5.4.1. What it is. The wedding website can also be opened at an address bearing the couple’s names – a domain ending in .com or .bg, of your choice from those available. The website also remains available at its standard address.

5.4.2. Who does it. The domain is registered and set up by us. You do not pay a registration fee for the first year, counted from the date of registration. You do not need to do anything technical.

5.4.3. How you request it. After the order, you write to us with the name you want (we recommend 2–3 options in order of preference) and the ending (.com or .bg). We may ask for registration data (name and address), because the registries and registrars require it. This data is processed under the Privacy Policy and may be passed to the domain registrar.

5.4.4. Time to set up. We set up the address within 5 working days after we receive your choice and the necessary data. The period does not run while we wait for your reply. We will write to you when the address goes live.

5.4.5. If the desired address is taken or cannot be registered. We cannot guarantee a specific name. If it is taken, not available for registration or infringes the rights of others, we will suggest the closest available options (for example the other ending or a small change in spelling). You choose. Until an address is chosen and set up, the website stays at the standard address and nothing from the plan is lost. If none of the available options suits you, no domain is registered, and clause 12.4 and clause 18 (your rights in case of non-conformity) apply.

5.4.6. Who owns the domain. The domain is registered by us and in the name of Luxevent Studio LTD as registrant, and you use it for the website of your event while your plan is active. At your request you can at any time ask us to transfer it (to your name or to another registrar) – free of charge on our side; the registrar’s fees and the time limits under the rules of the relevant registry (for example bans on transfer in the first days after registration) are outside our control. After the transfer the domain is yours, and looking after its renewal is your responsibility.

5.4.7. Renewal after the first year. Only the first year is included. If your plan lasts longer, we write to you at least 30 days before the end of the first year with the renewal price (at the registrar’s price at that time) and how it is paid. You have two choices:

• renewal at your expense – the domain stays active for another year (and so each year);
• ending – if you do not renew it, the domain is not renewed and the website returns to its standard address only. We cannot guarantee that a released domain will not be registered by someone else.

5.4.8. When the plan expires. When the plan period ends (clauses 10 and 16), the website is redirected to its standard address and the custom address is no longer served by us; from then on the rules on a suspended event (clause 16) apply. If by then you have requested a transfer (clause 5.4.6), the domain remains yours, but the event website will not be shown on it.

5.4.9. What is not included. Only the website. Email on the domain, other subdomains and a change of the domain after registration (a different name) are not included; a new name is a new registration at your expense.

5.4.10. Rules. We may refuse a name that infringes the trademarks or rights of others, misleads guests or is indecent. We are not liable for decisions, delays or interruptions of the registry and of the domain registrar.

5.5. Design of the invitation and website of your choice (“Premium”, for a wedding and for another occasion).

5.5.1. What it includes. A personal theme for the invitation and website of your event, made to your preferences: colours, flowers or other elements and a monogram. You use it for the invitation, the website and (where available in the plan) the album and the print materials of the event. If you have a monogram or examples for inspiration, you can give them to us; if not, we will suggest some.

5.5.2. How it works. After the order you send us your preferences in the way we indicate (form or email). We make the theme and show it to you in the portal. Up to 2 rounds of corrections are included – each round is one set of your comments on the version shown. Additional corrections are not included; we can make them by agreement.

5.5.3. Time. The first version is ready about 7 days after we receive all the necessary materials and a clear choice from you. The period is indicative and is extended by any delay on your side. We usually make corrections within a few working days.

5.5.4. What it does not include. A new feature or structure of the website, a logo or corporate identity, print and advertising materials, photographs, texts, translation, bespoke animations and video, design of other materials (menus, place cards and so on), and entering your content for you.

5.5.5. Your materials. By giving us a monogram, photos, fonts or other materials, you confirm that you have the right to use them and to allow us to use them for the work. We are responsible for the rights in our own elements, so that you can use the design for your event.

5.5.6. Rights in the design. The personal theme made is our copyright work. With payment you receive a non-exclusive right to use it for your event (the invitation, the website, the album and the printing of invitations and materials for guests), for personal and not commercial purposes, while the plan is active and afterwards – to keep your downloaded copies. You may not resell it or make it available to third parties for other events. We do not offer your personal theme to other clients in the same form and do not show your names in a portfolio without your consent. The general elements and techniques that we use in our themes remain ours. Your materials remain yours.

5.5.7. Acceptance and dissatisfaction. The design is accepted when you approve it or when, within 7 days after the last version, you do not write to us with comments. If after the two rounds of corrections you are still not satisfied, you can use, at no extra charge, any of the themes of your plan (all are included). The value of the design delivered is not refunded unless it does not conform to what was agreed (clause 18) or in the case of withdrawal under clause 12.

5.6. Features that are not yet ready are not part of the plan until they are released. We do not promise them.

5.7. A higher level (upgrade) applies immediately. A lower level applies from the next period. With a lower level nothing is deleted: the features above the new level (for example tables, album) stay read-only, and invitations already sent remain valid. If you downgrade “Premium”, the design already made remains available for use, but no new one is made, and the custom address ends under clause 5.4.8.

6. Prices

6.1. Prices are in euro and are final, including 20% VAT. Under each price we also show the amount without VAT.

The “+6 months” add-on (an additional access period) costs €19 and can be bought at most once per event.

The price of “Premium” includes the custom address for the first year (for a wedding, clause 5.4) and the design of your choice (clause 5.5). Renewal of the domain after the first year is not included in the price (clause 5.4.7).

6.2. You pay once for the event, and the price includes access until 6 months after the date of the event. There are no monthly or annual instalments.

6.3. The “+6 months” add-on (€19) extends access by a further 6 months and can be bought at most once per event. It does not renew by itself – you buy it only if you want to.

6.4. Upgrade: you can move to a higher plan for the same event (for example from “Invitation” to “Full”) and pay the difference between the prices of the two plans. The access period does not change. You cannot move to a lower plan.

6.5. The price is fixed at the moment of payment. A new price list does not affect the paid period. Changes to the price of a current subscription are governed by clause 15.

6.6. Promotions (for example an introductory discount) apply under the conditions announced and cannot be combined with each other unless expressly stated otherwise.

6.7. We have no hidden fees. Your bank’s fee for a transfer (if any) is at your expense.

7. Trial period

7.1. The trial is free, lasts 7 days and starts when you confirm your email. The last day is the day shown on the dashboard (“N days left”), until 23:59 Bulgarian time.

7.2. No card is requested. The trial does not turn automatically into a paid subscription. We charge you only if you expressly choose a plan and pay.

7.3. During the trial you use the features of “Full” for your occasion (wedding or other occasion), with these limits:

• up to 10 invitations (sent by email or with a generated personal link; a couple with one link counts as one invitation);
• up to 30 photos in the shared album and up to 30 photos in “Inspiration”;
• up to 5 requests per day to the AI assistant;
• the public pages (invitation, website, album) and the print materials show “Trial version”.

Guests, import of the list, tables, budget and tasks are unlimited. The custom address and the design of your choice under “Premium” are not part of the trial.

7.4. One trial per person and per event. We check whether the email (in normalised form: lower case, without the dots and the “+tag” for Gmail) has already used a trial. For this purpose we keep only a cryptographic fingerprint of the email (see the Privacy Policy). Later events start with the choice of a plan.

7.5. We may extend the trial by up to 14 days (up to 21 in total), for example while we wait for your transfer. You will receive a notice.

7.6. If you pay during the trial, the limits fall away immediately, and the paid period starts after the end of the trial – you do not lose the days that remain.

7.7. If you do not pay after the trial, the event becomes suspended and its data is deleted 7 days later (clause 16). We write to you on day 5 and day 7 of the trial and once more before deletion.

8. Order and conclusion of the contract

8.1. Steps: 1. In “Choose a plan” you choose a plan for the event (and, optionally, the “+6 months” add-on). 2. You see a summary: plan, event, access period, final price including VAT and information on the right of withdrawal. 3. You tick the required boxes (clauses 12.3 and 12.4). 4. You press the button “Order with obligation to pay” (“Поръчка със задължение за плащане”). 5. You pay by card (through Stripe) or receive the details for a bank transfer.

8.2. Until you press the button, you can go back and change any choice. The invoice details are checked and edited on the same screen.

8.3. The contract is concluded when the payment is confirmed: for a card – by the payment provider; for a bank transfer – when we record the transfer as received.

8.4. The contract is concluded in the Bulgarian language.

8.5. After conclusion we send you a confirmation email (durable medium) with: the plan, the event, the period, the price including VAT, the terms of renewal, your request for the service to start immediately (clause 12.3), the withdrawal form and these terms (as an attachment or a permanent link to the version you accepted). For “Premium” the email also contains a description of the design of your choice (and of the custom address for a wedding), and what we need from you in order to start. The history of payments and of the versions of the terms accepted is also in “My plan”.

9. Payment

9.1. Bank transfer (at present): after the order you see the amount, the account and the payment reference (LX-<number>). We activate the plan within 1–2 working days after receiving the transfer and write to you. If you press “I have transferred the amount” during the trial, we keep the event active for up to 3 working days until the transfer arrives (once per event).

9.2. Card (later): through Stripe (Visa, Mastercard and others, Apple Pay, Google Pay). The card details are entered on the Stripe page and do not reach us. The first payment may require confirmation from your bank.

9.3. Invoice: for each payment we issue an invoice from our accounting software and send it to you by email within 5 days of receiving the payment. The invoice shows both the amount without VAT and the VAT. The email from Stripe about a card payment is not an invoice.

9.4. If you give a company (UIC, VAT number), the invoice is made out to the company. These terms, however, apply only to consumers (clause 2.4).

10. Access period

10.1. A paid plan gives access from payment until 6 months after the date of the event that you have stated in the planner.

10.2. The “+6 months” add-on (€19, at most once per event) extends the end date by a further 6 months. It is bought at your wish while your access is active.

10.3. There is no automatic renewal and no automatic charging. We do not store your card for future payments.

10.4. We write to you 7 days before the end of access so that you can download everything (clause 16.5) or buy the add-on.

10.5. If you change the date of the event, the end date is calculated from the new date, but not earlier than the access already paid for.

10.6. When access expires, the event becomes suspended and clause 16 applies to its data.

11. End of access and the “+6 months” add-on

11.1. You do not need to do anything for access to stop – it ends by itself on the end date under clause 10. Nothing further is charged.

11.2. What has been paid is not refunded in part when you stop using the planner earlier, except under the right of withdrawal (clause 12) or where the law requires it.

11.3. If the date of the event is in the future and you have already sent invitations, the “+6 months” add-on keeps the invitation and the website available to your guests for longer. Before you buy, we show you until when access will apply.

11.4. You can also buy the add-on after access has ended, while the data of the event is still kept under clause 16. Everything is then restored immediately, as described in clause 16.4.

12. Right of withdrawal (14 days)

12.1. As a consumer you have the right to withdraw from the contract within 14 days of its conclusion (clause 8.3), without giving a reason and without a penalty (Article 50 of the Consumer Protection Act, ЗЗП). For a bank transfer, the period runs from the day on which we confirm the payment to you by email, but not earlier than the day of the order.

12.2. How:

• with the “Withdraw from the contract here” button (“Откажете се от договора тук”) in “My plan” (the withdrawal function under Article 52a ЗЗП), visible throughout the 14-day period. A second step follows with the “I confirm the withdrawal” button (“Потвърждавам отказа”), and you immediately receive a confirmation by email with the date and time of the withdrawal and its content;
• or by an unequivocal written statement to info@luxevent.bg or to the address in clause 1.1, for example with the form in Annex 1.

The period is met if you send the withdrawal before the 14 days expire.

12.3. If you ask for the plan to start immediately. Without your express request we cannot start the paid service before the 14 days expire. For this reason, when you order, we ask you to tick that you want the plan to start immediately and that you know that, if you withdraw, you will pay proportionately for the time used (Article 55 ЗЗП; Article 14(3) of Directive 2011/83/EU). If you withdraw within the 14 days:

• we refund the whole amount less the proportionate part for the days from the start of the paid plan to the day of withdrawal (Annex 2);
• if you pay during the trial, the limits of the trial fall away immediately. The proportionate part is therefore calculated from the date of payment.

12.4. “Premium” – design of your choice and custom address.

a) The design of your choice (clause 5.5) is a service that is performed in full. If at your express request we have performed it in full before the 14 days expire and you have confirmed that you know that you then lose the right of withdrawal for it, on withdrawal its value is not refunded (Article 57(1) ЗЗП). The value is €79 for a wedding and €60 for another occasion. It is performed when we have shown you the finished theme after the last included round of corrections or when you have approved it. If the design has not yet been performed in full, you pay only proportionately under clause 12.3.

b) The custom address (clause 5.4, for a wedding only) is not “performed in full” by registration but runs for the whole first year. If you withdraw within the 14 days, we end it and do not renew the domain, and you pay for the service proportionately under clause 12.3. If you want to keep the domain already registered, you can ask for a transfer under clause 5.4.6 at your expense.

c) For the remaining part of “Premium”, clause 12.3 applies.

12.5. Refund: within 14 days of receiving the withdrawal, in the same way in which you paid (for a card – to the card; for a transfer – to the account from which you transferred), without fees for you.

12.6. After withdrawal the plan stops. The event becomes suspended and clause 16 applies to its data (you can download everything). Exception: if you withdraw from a prepaid next period that has not yet started, the current paid period (or the trial) continues until its end, and we refund in full what was paid for the next period.

12.7. The trial is free and does not require withdrawal – if you do not pay, nothing is charged.

12.8. The “+6 months” add-on. You can also withdraw from it within 14 days after the purchase. We then refund you the whole amount for the add-on if, after the purchase, you have not used the additional period (Annex 2).

12.9. Vouchers – clause 13.5.

13. Gift vouchers

13.1. A voucher (for example “3 months Full” or “1 year Full”) is bought as a gift and activates the plan for the stated period for one event, without payment.

13.2. Period for use: 12 months from purchase. The period is that of the voucher and is in the email with the code.

13.3. The code is used once. It cannot be exchanged for money, except under clause 13.5 or where the law requires it. It can be given to another person – it is used by whoever enters it in “My plan”.

13.4. We keep only a cryptographic fingerprint of the code, not the code itself. We therefore cannot show a lost code again. With proof of purchase we can cancel the old code and issue a new one, if the old one has not been used.

13.5. Right of withdrawal from the purchase of a voucher: the buyer may withdraw within 14 days of purchase if the voucher is unused – we refund the whole amount. After it is used, clause 12.3 applies in respect of the person who used it. If the voucher is not used by the end of its period, the buyer may ask, at their choice, either that we extend it by a further 12 months or that we refund the amount paid.

13.6. If a voucher is used during a paid period, its period starts after the end of the paid period. A voucher cannot be combined with other discounts for the same period unless expressly stated otherwise.

14. Benefits for Luxevent clients

14.1. If you have accepted a Luxevent proposal for services for the event, the planner for that event may be discounted or free of charge depending on the total of the accepted proposals (including VAT):

The benefit does not include “Premium”, that is, the custom address and the design of your choice.

14.2. The benefit is calculated automatically when the proposal is accepted and applies until the date of the event + 3 months. We write to you 30 and 7 days before it ends. You then choose a standard subscription or the end (clause 16).

14.3. If a proposal is declined, cancelled or reduced, the benefit is recalculated going forward only. A free plan stops 14 days after our notice. You owe nothing retroactively.

14.4. The benefit cannot be combined with the price for a second year or with other discounts – the more favourable one applies.

15. Changes to prices, plans and terms

15.1. Price of a current subscription: for an increase we write to you at least 30 days before it takes effect (by email and in the portal). The new price applies from the first renewal after those 30 days have expired. Until then you can stop the renewal at no cost. A reduction in price may apply immediately.

15.2. Features and limits: we may develop the planner. If we remove or restrict a feature of your plan:

• this applies from the next renewal, with notice as under clause 15.1;
• the data is not deleted – the affected part becomes read-only;
• if a change during a paid period adversely affects, and not merely insignificantly, your access or use, you can terminate the contract free of charge within 30 days of the notice and receive back the proportionate part for the unused time (Article 21 of the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods, ЗПЦСЦУПС).

15.3. These terms: for material changes we write to you at least 30 days in advance. If you do not agree, you can stop the renewal. For the paid period, the terms that you accepted at payment apply.

16. Suspended event, deletion of data and “Download everything”

16.1. An event is suspended after the end of the trial or of the paid period without a new payment. Then:

• you can sign in, see everything and download everything, but you cannot make changes;
• guests see a neutral page “This page is no longer active” – without names, dates, photos and addresses. They cannot reply or upload photos;
• exception: from 14 days before to 14 days after the date of the event the invitation, website, RSVP, album and “The Day” remain active for guests. Only you see a payment reminder.

16.2. Deletion:

If the date calculated in this way falls within the period from 14 days before to 14 days after the date of the event, deletion is postponed to the day after the end of that period. The exact deletion date is in each email and in the portal.

16.3. Warnings: we write to you (and show you in the portal) at suspension, 7 days and 1 day before deletion (for the trial – at suspension and 1 day before). Each email contains the deletion date, a “Download everything” button and a “Pay and restore” button. We do not delete without a warning email.

16.4. Restoration: if you pay while the event is suspended, everything returns immediately, with the same links for guests. The new period starts from the date of payment.

16.5. “Download everything” always works – during the trial, with an active plan and for a suspended event. It gives an archive (ZIP) with the guests and their replies, the tables, the budget, the tasks and the suppliers, the text of the invitation and the programme, the photos from the album, the wishes and the documents. For a large archive we send you a link by email when it is ready.

16.6. What is deleted: the entire content of the event – guests and their contacts, replies, tables, invitation, website, album, wishes, gifts, files, messages, tasks, budget, ideas, questionnaires, “The Day”, and also the personal theme under clause 5.5. The custom website address (clause 5.4) is no longer served and is not renewed. The partner loses access. Your account remains if you have other events, enquiries or proposals; otherwise it is deleted under the Privacy Policy.

16.7. What is not deleted: the records of payments and the invoice data that the law obliges us to keep (Privacy Policy, section 8), and the record that the deletion took place (without the content).

16.8. Deletion is final. Deleted data also disappears from backups within 30 days, and we cannot restore it at your request. Download the archive in good time.

16.9. General upper limits: regardless of the subscription, guests’ contacts are deleted within 3 months, and the planner within 12 months, after the date of the event (Privacy Policy, section 8).

16.10. You can ask us to hold the deletion (for example while you wait for a transfer) – write to us before the deletion date.

17. Availability and support

17.1. We make reasonable efforts to keep the planner running continuously and we make daily backups. Short interruptions for maintenance are possible. We announce planned ones in advance and do not carry them out on the day of an event that we know about.

17.2. Support: info@luxevent.bg; we reply within 2 working days. On the day of the event, for an urgent problem with the planner, you can also call us on +359 883 493 842.

17.3. By default our team does not see the content of your planner (guests, messages, files), only the data about the plan and payments. If you need help inside the planner, press “Allow support access” – access lasts 7 days, you can stop it earlier, and every opening is recorded. For the design of your choice (clause 5.5) we see only the materials you sent us for it.

18. Conformity and complaints

18.1. We are responsible for the planner conforming to the contract throughout the paid period (the statutory guarantee for digital services, Article 14(4) ЗПЦСЦУПС).

18.2. If something does not work as promised, write to info@luxevent.bg or to the address in clause 1.1. Describe the problem, the event and when it started. We register the complaint and give you a number.

18.3. We will reply within 7 days and will resolve the complaint within 1 month of its submission. Bringing the service into conformity is free of charge for you. You have the right to have it brought into conformity and, if that is impossible or is not done within a reasonable time, to a price reduction or to termination with a refund of the proportionate part (Article 17 ЗПЦСЦУПС). We refund amounts to you within 14 days.

19. Liability

19.1. We are liable for damage caused by failure to perform our obligations under these terms, as provided by law.

19.2. We are not liable for:

• content entered by you, your partner or the guests, or the materials you gave us for the design of your choice (clause 5.5.5);
• the sending of messages through WhatsApp, Viber or your email;
• damage arising from your sharing links with unsuitable people;
• deletion under clause 16, if we sent the warnings and the “Download everything” button worked;
• decisions, delays and interruptions of the registry and of the domain registrar (clause 5.4.10);
• force majeure, interruption of the internet or of third-party services outside our control.

19.3. Nothing in these terms limits our liability for intent or gross negligence, for damage to life and health, or your rights as a consumer that the law does not allow to be limited. We do not set an upper limit (cap) on our liability to you.

20. Termination by us

20.1. We may restrict or terminate a subscription in the event of a serious breach of the General Terms of Use of the portal (for example spam, unlawful content, abuse of the trial), after a warning, unless the breach is gross or endangers other people. We refund you what you paid for the unused time.

20.2. If we stop offering the planner, we will write to you at least 60 days in advance, will refund what was paid for the unused time, and “Download everything” will work until the end.

21. Personal data

We process your personal data and that of your guests under the Privacy Policy.

22. Complaints and disputes

22.1. Please write to us first – we will do our best to resolve the matter quickly.

22.2. You can turn to the Consumer Protection Commission (КЗП) (https://kzp.bg) and to the general conciliation committees attached to it for out-of-court settlement of the dispute. We agree to take part in such a procedure.

22.3. Bulgarian law applies. Disputes that are not resolved by mutual agreement are heard by the competent Bulgarian court. As a consumer you can also bring proceedings before the court at your permanent address.

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Annex 1. Standard withdrawal form

(complete and send only if you wish to withdraw from the contract)

To: Luxevent Studio LTD (Луксевент Студио ЕООД), 1 Radi Ivanov St, Ruse, Bulgaria, info@luxevent.bg I hereby give notice that I withdraw from my contract for a subscription to the digital planner:

• plan and event: …
• ordered on / concluded on: …
• name of the consumer: …
• email of the account: …
• address of the consumer: …
• signature (only if the form is on paper): …
• date: …

Annex 2. How we calculate the proportionate part on withdrawal

Proportionate part = price of the period × days of use ÷ days in the period, rounded to the cent. The days of use are counted from the start of the paid plan (clause 12.3) to the day of withdrawal inclusive. The calculation is proportionate to the total price under the contract (Article 55 ЗЗП; Article 14(3) of Directive 2011/83/EU). For “Premium”, the value of the design of your choice that has been performed in full (clause 12.4(a)) is retained only in the case under clause 12.4.

General Terms of Use · Privacy policy